This Privacy Policy describes how GrayVolt LLC ("GrayVolt," "we," "us," or "our") collects, uses, and protects your information when you visit grayvolt.ai or contact us directly. We keep data collection minimal and don't sell personal information.
Information We Collect
We collect only what we need to respond to inquiries and operate the site:
- Contact information you provide — name, email address, company, and the content of any message you send us via the contact form, email, or phone.
- Purchase information — orders are fulfilled through Amazon; we do not process payments or store credit card information. Amazon maintains its own privacy policy.
- Device interface data — the GrayVolt sensor operates on your local network. Measurement data stays on your device and phone unless you choose to share it with us for support.
- Basic server logs — our web host records standard request metadata (IP address, user agent, timestamps) for security and operational purposes, retained for no more than 30 days.
How We Use Information
We use information to:
- Respond to support, sales, and partnership inquiries
- Process warranty claims and diagnose reported issues
- Ship upgrade kits and replacement parts when applicable
- Operate, secure, and improve the website and our products
- Comply with legal obligations
Cookies & Tracking
This site does not use advertising cookies, third-party analytics, or cross-site tracking. Essential cookies or similar technologies may be set only where required for site functionality.
Sharing & Third Parties
We do not sell your personal information. We share limited information only with:
- Service providers who help us operate — email delivery, web hosting, and customer support tooling — under confidentiality obligations.
- Amazon, for the sole purpose of order fulfillment when you purchase a GrayVolt product through their marketplace.
- Legal authorities when required by applicable law, subpoena, or court order.
Data Retention
We retain inquiry correspondence for as long as reasonably needed to provide support and for legitimate business or legal purposes. You may request deletion at any time.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or export the personal information we hold about you, and to opt out of certain processing. To exercise these rights, contact us at privacy@grayvolt.ai. We will respond within the timeframes required by applicable law.
If you are in the European Economic Area, United Kingdom, or California, additional rights may apply under GDPR, UK GDPR, or the CCPA/CPRA. We do not knowingly process sensitive categories of personal information.
Children's Privacy
GrayVolt products and this website are intended for industrial and professional use and are not directed to children under 16. We do not knowingly collect information from children.
Security
We use reasonable administrative, technical, and physical safeguards to protect information in our custody. No system is perfectly secure; if you believe your data has been compromised, contact us immediately.
International Transfers
GrayVolt LLC is based in California, United States. If you access the site from outside the U.S., information you submit may be processed in the U.S. under applicable safeguards.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top reflects the most recent revision. Material changes will be highlighted on this page.